System Documentation

Last Updated: January 2026

1. Data Controller

NovaPulseTechnologies, registered at Calle Estafeta, 1, 31001 Pamplona, España, is the data controller responsible for the processing of personal data collected through this website and our software development services.

2. Data Collection

We collect personal data solely for the purpose of executing software development services and maintaining business communications. The following data categories may be processed:

• Contact Information: Name, email address, and phone number provided through our contact forms.
• Project Specifications: Technical requirements and project descriptions submitted by the client.
• Usage Data: Anonymous analytics data including page views, session duration, and navigation patterns.
• Technical Data: IP address, browser type, and device information for security and optimization purposes.

3. Legal Basis for Processing

Personal data processing is conducted under the following legal bases as defined by the General Data Protection Regulation (GDPR):

• Contractual Necessity: Processing required for the performance of a software development contract.
• Legitimate Interest: Processing necessary for our legitimate business interests in improving services and ensuring system security.
• Consent: Processing based on explicit consent provided through cookie acceptance and marketing opt-ins.

4. Data Retention

Personal data is retained only for the duration necessary to fulfill the purposes for which it was collected. Project-related data is retained for a period of 5 years following project completion to ensure compliance with tax and accounting regulations. Contact form submissions are retained for 2 years from the date of submission.

5. Data Security

NovaPulseTechnologies implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS 1.3), secure access controls, regular security audits, and employee training on data protection protocols.

6. Data Subject Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data where there is no compelling reason for continued processing.
• Right to Restriction: Request restriction of processing in certain circumstances.
• Right to Data Portability: Request transfer of your personal data to another controller in a structured, commonly used format.
• Right to Object: Object to processing based on legitimate interests or direct marketing.

7. International Data Transfers

Personal data may be transferred to and processed in countries outside the European Economic Area (EEA). In such cases, NovaPulseTechnologies ensures that appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.

8. Contact for Data Protection

To exercise your data protection rights or to submit inquiries regarding our privacy practices, contact our Data Protection Officer at: [email protected]

Last Updated: January 2026

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They enable us to recognize your device and store information about your preferences or past actions.

2. Types of Cookies Used

• Essential Cookies: Required for basic website functionality. These cannot be disabled. Examples include session management and security tokens.
• Analytics Cookies: Collect anonymous data about website usage patterns to help us improve performance. These are only activated with your explicit consent.
• Preference Cookies: Remember your settings and choices to provide a personalized experience.

3. Third-Party Cookies

We use Google Analytics for anonymous traffic analysis. Google Analytics uses cookies to collect information about how visitors use our website. All data collected is anonymous and is used solely to improve our services. For more information on Google's privacy practices, visit: Google Privacy Policy.

4. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling essential cookies may affect website functionality.

5. Cookie Consent

When you first visit our website, a cookie consent banner will appear. You can accept or decline non-essential cookies. Your consent preferences are stored locally on your device and can be modified at any time by clearing your browser data.

Last Updated: January 2026

1. General Policy

NovaPulseTechnologies provides custom software development services. Due to the bespoke nature of our work, refund policies are structured around project milestones and deliverables rather than standard product returns.

2. Milestone-Based Refunds

Projects are structured in phases with clearly defined deliverables. If a project is terminated before completion, refunds are calculated based on the following criteria:

• Pre-Development Phase: Full refund if terminated before any development work has commenced.
• In-Progress Projects: Refund for work not yet completed, minus any non-recoverable costs incurred up to the point of termination.
• Completed Milestones: No refund for completed and accepted milestones.

3. Non-Refundable Items

• Third-party license fees or subscription costs incurred on behalf of the client.
• Domain registration or hosting fees already processed.
• Work completed and approved by the client during formal review cycles.
• Consultation fees for project scoping and technical assessments.

4. Dispute Resolution

In the event of a dispute regarding refunds, NovaPulseTechnologies commits to resolving the matter through direct negotiation. If resolution cannot be achieved within 30 days, either party may escalate to mediation services in Pamplona, España. These terms are governed by Spanish law.

5. Requesting a Refund

To request a refund, contact our team at [email protected] with your project reference number and a detailed explanation of your refund request. Refund requests are processed within 14 business days of approval.

Last Updated: January 2026

1. Acceptance of Terms

By accessing or using the services provided by NovaPulseTechnologies, located at Calle Estafeta, 1, 31001 Pamplona, España, you agree to be bound by these Terms of Service. If you do not agree with any provision of these terms, you must discontinue use of our services immediately.

2. Service Scope

NovaPulseTechnologies provides custom software development services, including but not limited to: web application development, API design and integration, cloud infrastructure setup, database architecture, mobile application development, and security auditing. All services are delivered as described in the project proposal and statement of work agreed upon by both parties.

3. Client Responsibilities

The client agrees to:

• Provide accurate and complete project requirements and specifications.
• Respond to review requests and feedback queries within 5 business days.
• Designate an authorized point of contact for project communications.
• Ensure timely provision of necessary access credentials and third-party resources.
• Review and approve deliverables within the agreed review periods.

4. Intellectual Property

Upon full payment, all intellectual property rights for custom-developed software are transferred to the client. NovaPulseTechnologies retains ownership of pre-existing tools, libraries, and frameworks used in development. These reusable components are licensed to the client on a perpetual, non-exclusive basis for use within the delivered project.

5. Payment Terms

Payment schedules are defined in the project proposal. Standard payment structure:

• Initial Deposit: 40% of total project cost due upon signing the agreement.
• Milestone Payments: 30% due at project midpoint, 30% due upon final delivery.
• Late Payment: Invoices outstanding beyond 14 days incur a 1.5% monthly late fee.

6. Limitation of Liability

NovaPulseTechnologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services. Our total liability shall not exceed the total amount paid by the client for the specific project giving rise to the claim. We are not responsible for losses resulting from force majeure events, third-party service failures, or client modifications to delivered code.

7. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of the project. This obligation survives the termination of the service agreement for a period of 3 years. Confidential information shall not be disclosed to third parties without prior written consent.

8. Termination

Either party may terminate the agreement with 14 days' written notice. In the event of termination, the client shall pay for all work completed up to the termination date. NovaPulseTechnologies shall deliver all completed work products upon receipt of final payment.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Spain. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Pamplona, Navarra, España.

10. Amendments

NovaPulseTechnologies reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on this page. Continued use of our services following any changes constitutes acceptance of the modified terms.